Privacy policy

This Privacy Policy describes how www.warehornevineyard.co.uk (“Online Shop”, “us” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from us or engage with us in other related ways, including any sales at our Online Shop, Cellar Door or events.

When you visit the Site, we collect certain information about your device including information about your web browser, your interaction with the Site about webpages and products you visit, and information necessary to process your purchases. This is known as “Device Information”

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When you submit an order to us or you would like to place an order through the Online Shop or at our Cellar Door, we may collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. By providing us with this information, we imply that you consent to our collecting and using it as described in this Privacy Policy. We refer to this information as “Order Information”.

In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. This reference will also include the references to Device Information and Order Information.

LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GDPR

We may process Personal Data under the following conditions:

  • Your consent;
  • The performance of the contract between you and the Website;
  • Compliance with our legal obligations;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use Personal Information for the following purposes:

  • to fulfil any Orders placed through our Online for our Products and/or Services
  • to manage any registered account(s) you have created with our website
  • to process your payment information
  • to process your Order(s) and process shipping arrangements with our courier
  • to provide you with order confirmations / order updates
  • to process your tour and tasting order bookings
  • to provide you with invoices for our Products and/or Services
  • to communicate with you on any Orders placed with us or that you have attempted to place with us
  • to contact you by email and/or phone
  • to provide customer service interactions
  • to screen our orders for crime and fraud prevention, detection, potential risk or fraud and related purposes
  • to process in line with the preferences you have shared with us and only if you have opted in, to contact you electronically about marketing, promotional offers and Products and/or Services which we think may interest you;
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

We will never share, sell or rent your data to third parties for marketing reasons.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect the following information about you:

  • your name;
  • your contact details: postal address including billing and delivery addresses, contact number(s);
  • your e-mail address;
  • Purchases and Orders made by you;
  • your password(s) – user account sign in (encrypted)
  • your communication and marketing preferences;
  • your correspondence and communications with us
  • and publicly available data, including any of which that you have shared via a public platform (such as a Twitter feed or public Facebook page or Instagram posts/stories/reels).
  • We offer an electronic Newsletter sign up on our website in which we may collect personal information. We use that information for this purpose only, to keep you up to date with our news, events and offers; to contact you if we need to obtain or provide additional information. You have the right to opt out of these Newsletters at any time.
  • Some of the above personal data is collected directly, for example when you set up an online account on our website or send an email to our team.

MINORS

The Site is not intended for individuals under the age of 18. We do not knowingly collect data nor market to children under 18 years of age.

By using our Products and/or Services, you represent that you are 18 years of age or over.

If we learn or believe that personal information from users less than 18 years of age has been collected, we will deactivate the account immediately and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us immediately at orders@warehornevineyard.co.uk.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our orders/contracts with you, as described above. For example:

We use Shopify to power our Online Shop. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

YOUR RIGHTS

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

RETENTION

When you place an Order through the Site, we will retain your Personal Information for our records and unless and until you ask us to erase this information. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When you place an Order through the Site, we will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), required or permitted by law (such as tax, accounting, or other legal requirements), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

YOUR RIGHTS UNDER THE GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Information. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Information directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Information we hold about you.
  • Request correction of the Personal Information that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
  • Object to processing of Your Personal Information. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Information on this ground. You also have the right to object where We are processing your Personal Information for direct marketing purposes.
  • Request erasure of Your Personal Information. You have the right to ask us to delete or remove Personal Information when there is no good reason for us to continue processing it.
  • Request the transfer of Your Personal Information. We will provide to You, or to a third-party You have chosen, Your Personal Information in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for us to use or where We used the information to perform a contract with You.
  • Withdraw Your consent. You have the right to withdraw your consent on using your Personal Information. If You withdraw your consent, we may not be able to provide You with access to certain specific functionalities of the Service.

EMAIL MARKETING

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

SECURITY OF YOUR PERSONAL INFORMATION

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you would like to contact us or have any questions, or if you would like to make a compliant, please contact us via email orders@warehornevineyard.co.uk or by mail

Warehorne Vineyard, Warehorne Road, Warehorne, Kent, TN26 2JT

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies to optimise your experience on our Online Shop and to provide our services. These cookies can be found via the following link https://www.shopify.com/uk/legal/cookies under “Merchant storefronts”

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Last Updated: June 2023